In 14 days, we map the journey from first enquiry to repeat customer, put a number on every leak and show where the business depends on one person, customer, channel or system. If you choose to continue, we implement the highest-value fixes in your processes and CRM so the business can run without the founder in every decision.
A £10–15m UK manufacturer selling through a partner network — leaking £2.2m a year, about a sixth of its revenue, for two reasons nobody had put a number on.
Every new enquiry landed in a joint inbox that nobody owned. Enquiries were picked up late, or not at all, and fell between the cracks.
The account management team did not understand what drives partners to purchase. Without that, growth in existing accounts was left to chance.
Doing well, but at an inflection point — and somewhere between first enquiry and long-term customer, revenue is leaking and too much still depends on one person.
Every escalation, pricing call and key relationship comes back to you. The business is profitable; your holidays are theoretical.
A buyer pays more for a business that runs without its founder. One that only runs when you are in it shows up as a lower multiple or an earn-out. You want the other price.
A new MD, a new leadership team, or the founder stepping back. What lived in one person’s head has to become the way the business works.
You bought the platform. The team half-uses it and nobody trusts the reports. That is a customer-journey problem, not a software problem.
A 14-day Revenue Leakage Assessment maps the customer journey, calculates the financial impact of every leak and ranks what should be fixed first. Yours to keep, whether or not you go further.
The Implementation Programme — three months — puts the highest-value fixes live, trains the team and leaves the operating standard in your systems. The biggest leak is stopped in month one.
Fourteen days in your systems and with your team — about five days of Calvin’s time. You keep everything, even if you stop there.
On the first call, in the workshop, in your systems and on every read-out. No account manager, no hand-off to a junior. More on the background →
Score your business across the six areas in five minutes and receive a written view either way. If it points to a leak worth finding, the £4,500 Assessment is the next step — 14 days, fixed price, yours to keep.
We show you where revenue is being lost and help you fix it. A process-engineering practice for founder- and leader-led businesses in the UK and Ireland at £5–20m revenue: the customer journey mapped from first enquiry to long-term customer, then process, HubSpot and AI to make it run without relying on any single point of failure.